Shipping policy

Shipping Policy

Processing Times

Orders are typically processed within 1–3 business days.

During periods of high demand, processing may take up to 5 business days.

Processing time is separate from shipping transit time.

Shipping & Delivery

Available shipping methods, estimated delivery times, and any applicable shipping charges will be displayed during checkout.

Delivery estimates begin after your order has been processed and transferred to the carrier.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs, holidays, and other disruptions.

Tracking

When tracking is available, tracking information will be sent using the contact information provided with your order after shipment.

Please allow time for the carrier's tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If you notice an error, contact lustrebugspray@gmail.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, contact lustrebugspray@gmail.com as soon as possible.

Please include your order number and photographs of the issue when applicable.

Lost or Missing Packages

If you believe your package has been lost in transit, contact us at lustrebugspray@gmail.com.

If tracking indicates that an order has been delivered but you cannot locate it, please first check the delivery location, household members, neighbors where appropriate, and any information provided by the carrier.

You may then contact us for assistance.

Contact

For shipping questions:

Lustre Co.
Email: lustrebugspray@gmail.com