Refund policy

Return & Refund Policy

At Lustre, we want you to feel confident in your purchase. We offer a 30-Day Money-Back Guarantee on eligible products.

30-Day Money-Back Guarantee

You may request a return and refund within 30 days of delivery, provided the product is:

  • Unopened

  • Unused

  • In its original packaging

  • In the same condition in which it was received

Products that have been opened or used are not eligible for a refund under our 30-Day Money-Back Guarantee, except where required by applicable law or where the product arrived damaged, defective, or incorrect.

How to Request a Return

To request a return, contact us at lustrebugspray@gmail.com within 30 days of delivery and include:

  • Your order number

  • The name associated with your order

  • The reason for your return

Please do not send a product back before receiving return instructions from us.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for applicable return shipping costs.

Original shipping charges, if any, are non-refundable except where required by law or when the return results from an error on our part.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact lustrebugspray@gmail.com as soon as possible with your order number and photos of the issue when applicable.

If the issue is confirmed, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Refunds

Once your eligible return has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

Subscriptions

Canceling a subscription prevents future subscription renewals but does not automatically cancel or refund an order that has already been processed.

Subscription orders that have already been processed are subject to the same eligibility requirements outlined above.

You may cancel future subscription renewals at any time through the cancellation method provided with your subscription or by contacting lustrebugspray@gmail.com.

Abuse of This Policy

Lustre reserves the right to refuse returns or refunds where we reasonably determine there has been fraud, abuse of this policy, or misuse of our money-back guarantee, subject to applicable law.

Your Legal Rights

Nothing in this policy is intended to limit any rights or remedies available to you under applicable consumer-protection laws.

Contact Us

For questions regarding returns, refunds, damaged orders, or cancellations:

Lustre Co.
Email: lustrebugspray@gmail.com